TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of Instapaw’s mobile application, website, and related services. By creating an account, posting content, or using Instapaw in any way, you agree to be bound by these Terms.

Instapaw is a digital community built to support animal welfare. We provide tools that allow users to:

• Report injured or distressed animals
• Connect with volunteers and rescue organizations
• Post animals for adoption
• Share information about missing animals
• Collaborate around lawful animal welfare initiatives
• Create or join Stray Network feeding areas and local animal-care circles
• Maintain community animal records, feeding logs, and care-status updates
• Share responder, NGO, foster, transporter, or service-area availability

We operate the technology infrastructure that enables these interactions.

• We do not guarantee that a rescuer will respond to a report.
• We do not guarantee that a feeder, NGO, veterinarian, foster, transporter, responder, or local coordinator will act on any request or alert.
• We do not guarantee response time.
• We do not verify the medical condition, vaccination status, sterilization status, or health history of animals unless a feature expressly marks a record as verified.
• We do not screen or certify adopters.
• We do not guarantee the truthfulness of every user submission.
• We do not oversee in-person meetings, feeding activity, animal handling, animal transport, local disputes, or animal transfers.

To create an account or use interactive features such as posting, chat, Stray Network, SOS, or responder coordination, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into binding agreements.
• Not be prohibited from using online services under applicable law.
• Not have previously been permanently removed from Instapaw.

When creating an account, you agree to:

• Provide accurate and current information.
• Maintain the confidentiality of your login credentials.
• Be responsible for activity conducted through your account.
• Notify us promptly of unauthorized access.
• Creating multiple accounts to bypass restrictions is prohibited.

You are solely responsible for the content you post, including:

• Rescue reports
• Adoption listings
• Missing animal notices
• Photographs and videos
• Comments and messages
• Feeding areas, feeding points, and feeding logs
• Community animal profiles and care records
• Emergency alerts, responder areas, NGO areas, and volunteer role information

By posting content, you confirm that:

• The information is truthful to the best of your knowledge.
• You have the right to share the content.
• You are not violating privacy or intellectual property rights.
• You are not impersonating another individual or organization.
• Any animal health, vaccination, sterilization, feeding, or emergency information you submit is accurate to the best of your knowledge.

If you submit a rescue report:

• Provide accurate location details.
• Do not exaggerate urgency.
• Do not encourage trespassing on private property.
• Do not use Instapaw for pranks or testing.

Adoption posts are user-initiated listings. Instapaw:

• Does not perform background checks.
• Does not verify ownership claims.
• Does not guarantee the health or temperament of animals.
• Does not mediate private adoption disputes.
• Does not oversee financial transactions between users.

By submitting a missing animal listing, you represent that:

• You are the lawful owner or authorized representative.
• The information is accurate.
• The report is made in good faith.

Stray Network, feeding-area, community animal profile, health-status, responder-area, NGO-area, and emergency-alert features are community coordination tools.

• They are not official municipal, veterinary, rescue, law-enforcement, or emergency-service records.
• They may contain self-reported information from users.
• They should not be used as the sole source for urgent medical, legal, public-safety, or animal-control decisions.
• Users remain responsible for verifying information before acting on it.
• Role labels, service areas, and claimed qualifications are self-reported unless a profile is expressly marked as verified.

SOS is a time-limited animal-care coordination feature, not a human emergency service or guaranteed dispatch service.

• An SOS may share your precise and approximate location, place details, directions, display name, callback number, optional alternate number, note, and optional voice message.
• Selected nearby responders who have opted in may receive information needed to evaluate and coordinate the request.
• An active SOS ordinarily expires after approximately 60 minutes. Delivery, acceptance, arrival, and notifications are not guaranteed.
• You must not use SOS for testing, pranks, advertising, harassment, or fabricated emergencies.

Eligible users may ask Instapaw to calculate a completed month and create one reusable poster from trusted app records. Publishing the public verification link is optional and requires the user’s consent.

• The public page confirms that an active link corresponds to a server-issued achievement record. It does not prove that Instapaw witnessed feeding.
• This reflects feeding activity recorded by the user in the app. Instapaw does not independently verify or guarantee that feeding occurred.
• By requesting a poster, you grant Instapaw only the limited rights needed to render, store, deliver and, when you consent, display the achievement and its public preview.
• You may revoke the public link. Revocation cannot recall a downloaded image, reposted copy or preview cached by a third-party platform.
• You must not alter or present a poster, QR code, statistic, public link or revocation state in a misleading way.

If you create, join, log, or act on a feeding area or feeding point, you agree to:

• Follow applicable animal welfare laws, municipal directions, society/RWA rules, and public-safety requirements.
• Avoid trespassing, obstruction, harassment, littering, unsafe feeding, or conflict escalation.
• Keep submitted feeding records, cleanliness notes, risk markers, and location details accurate.
• Respect lawful restrictions involving schools, hospitals, sports facilities, transport facilities, religious or tourist sites, parks, private property, and other institutional or restricted-access premises.
• Avoid feeding on or immediately beside highways, expressways, high-speed roads, entrances, emergency routes, or locations where feeding creates a public-safety risk.
• Use designated feeding spaces and coordinate with municipal or animal-welfare authorities where required.

Vaccination, sterilization, deworming, injury, aggression, treatment, and other care records may be self-reported unless clearly marked as verified.

• Do not fabricate health status, proof photos, certificates, or treatment records.
• Do not misrepresent an animal as vaccinated, sterilized, treated, safe, aggressive, owned, abandoned, or available for adoption.
• Use qualified veterinary or municipal guidance where medical or public-health decisions are involved.

We may send or display admin announcements, safety notices, policy updates, feature notices, enforcement notices, or operational messages in the App.

• Announcements may be shown broadly or to relevant users based on app activity, account state, location-based features, or community-safety needs.
• Some announcements may require user action, acknowledgement, or dismissal.
• Announcements are informational and do not create a guarantee that any offline action will occur.

The following behavior is strictly prohibited:

• Creating false SOS requests or impersonating a feeder, responder, veterinarian, NGO, or other organisation
• Scraping, guessing public identifiers, bulk lookup, automated enumeration, probing, bypassing rate limits, or uploading malicious content
• Publishing sensitive animal locations, private phone numbers, or personal routines in order to harass, stalk, threaten, steal, or cause harm
• Submitting false or misleading reports
• Harassing or threatening other users
• Promoting animal cruelty or exploitation
• Facilitating illegal animal trade or trafficking
• Commercial breeding advertisements disguised as adoption
• Impersonation or identity fraud
• Sharing explicit or pornographic material
• Uploading graphic violent content unrelated to documentation
• Distributing malware or attempting unauthorized system access
• Sharing private personal data without consent
• Posting content that belongs to another person and that you have no right to use
• Posting content that infringes copyright, trademark, patent, privacy, publicity, or other legal rights
• Posting content intended to incite violence, promote unlawful discrimination, threaten public order, or violate any applicable law or lawful direction
• Publishing or exposing another user's exact location, feeding routine, phone number, responder details, service area, or local-care group information without consent
• Using Stray Network information to harass, threaten, stalk, shame, target, or retaliate against feeders, responders, NGOs, adopters, or other users
• Exploiting minors in any form
• Engaging in or facilitating child sexual abuse or exploitation (CSAE), including sharing or soliciting child sexual abuse material (CSAM)

To protect the integrity of the community, we may:

• Remove posts
• Restrict visibility of content
• Temporarily suspend accounts
• Permanently terminate accounts

Users may report:

• Fraudulent adoption listings
• False rescue reports
• Harassment
• Policy violations
• Intellectual property infringement
• Privacy violations
• Child sexual abuse or exploitation (CSAE/CSAM)

We aim to acknowledge grievances within 24 hours and resolve ordinary grievances within seven days. Qualifying unlawful-content, intimate-content, and impersonation complaints will be handled within the shorter period required by applicable law.

All software, branding, platform design, and proprietary materials belong to Instapaw or its licensors.

• You may not copy or replicate platform functionality
• You may not reverse-engineer the application
• You may not use branding without written permission

You retain ownership of content you upload. However, by posting, you grant us a non-exclusive license to display and use that content for operating, improving, and protecting Instapaw.

Any in-person meeting, feeding activity, rescue effort, emergency response, animal handling, animal transport, foster arrangement, veterinary visit, civic interaction, or adoption exchange takes place entirely outside Instapaw.

By engaging in such activity, you accept full responsibility for associated risks, including:

• Personal injury
• Animal injury
• Property damage
• Financial disputes
• Resident, RWA, society, civic-body, or public-space disputes
• Animal bites, scratches, disease exposure, transport risks, or veterinary expenses
• Misrepresentation by other users

We strive to maintain reliable service but do not guarantee uninterrupted access. Maintenance, technical failures, or security events may temporarily affect availability.

Instapaw is provided on an “as available” basis. We do not guarantee:

• Accuracy of user-generated content
• Accuracy of feeding-area, animal health, vaccination, sterilization, responder, NGO, or emergency-alert records
• Rescue outcomes
• Adoption success
• Continuous system security
• Fitness for a particular purpose

To the fullest extent permitted by law, Instapaw and its operators shall not be liable for:

• Indirect or consequential damages
• Lost data or goodwill
• Failed rescue attempts
• Failed feeding, response, transport, foster, medical, or local-care coordination attempts
• Adoption disputes
• Injury to persons or animals
• Third-party misconduct
• Service interruptions

You agree to assume responsibility for claims arising from:

• Your content
• Your violation of these Terms
• Your misuse of Instapaw
• Your participation in rescue, feeding, local-care, emergency-response, transport, foster, veterinary, civic, or adoption activities

We may suspend or permanently terminate accounts for:

• Repeated policy violations
• Fraudulent activity
• Harmful or exploitative behavior
• Misuse of Stray Network, feeding-area, health-record, responder, or emergency-alert features
• Attempts to bypass enforcement mechanisms
• Illegal conduct

We may update these Terms to reflect product, safety, operational, or legal changes. We will update the “Last Updated” date above and provide additional notice where required. If you do not accept a material revision, you should stop using the Services and may request account closure.

These Terms are governed by the laws of India. Nothing in these Terms limits mandatory consumer rights or the jurisdiction of an authority that cannot lawfully be excluded by contract.

For questions, grievances, or legal notices:

Please include “Grievance,” “Privacy Request,” or “Legal Notice” in the subject line and provide enough information to identify the account, content, or concern. We may reasonably verify identity before acting on a request.